The Annual Report contains a Statement of Purpose which details the aims and purposes of the Switchboard as stated in the Trust Deed dated 11/12/1985.

A summary review is provided which discusses the following: The 21st anniversary of Switchboard; achievements in 1994-1995 including continued increase in calls and activity; the increased profile of Switchboard and the bus advertising campaign; continued harm caused by societal attitudes towards the gay community; Switchboard’s role in health services and their relationship with health service providers; women counsellors working on the main helpline; HIV and AIDS prevention and education; a safety campaign in response to violent assaults on gay men; work achieved by Lesbian Line; and the first Scottish Switchboard’s Association Conference.

Reviews of helpline calls, HIV, AIDS and safer sex education, face-to-face befriending work and social groups, finances, and other activities including training and advertising is included.

Also included is a Statement of Accounts, and Call Statistics for the year ending 31/03/1995, which lists the types and number of calls.

Two additional pages are inserted which details Switchboard's Income and Expenditure at 31/03/1996, and which have handwritten calculations and notes.