Caller Index Cards, 1970s - 1980s

Sub-Series

Identifier: GD61/8/4

Staff Only

Scope and Contents

Index cards which show the name of the caller who contacted Switchboard and their corresponding call card number (see GD61/8/1/2 for more information on call cards). Index cards allowed Befrienders to search alphabetically by name to find out if the caller has been in touch before, what call cards relate to their previous calls, any information a Befriender may need to know about the caller, and in some instances provide contact details for the caller.

Dates

Creation: 1970s - 1980s

Conditions Governing Access

This sub-series is closed as it contains personal information relating to service users, including contact information and their reasons for contacting LGLS. This information was provided with the understanding that this was a confidential service and privacy must be protected.

Public access to these records is governed by UK data protection legislation and the Freedom of Information (Scotland) Act 2002. Whilst some records may be accessed freely by researchers, the aforementioned legislation and guidelines mean that records conveying sensitive information on named individuals may be closed to the public for a set time.

Items disclosing personal or sensitive information relating to adults (18 years and over) will be closed for 75, and for minors (under 18 years) records will be closed for 100 years.

LHSA encourages the use of these records for legitimate clinical, historical and genealogical research purposes, and records that are designated as closed can be consulted by legitimate researchers if certain conditions are met. Please contact the LHSA Archivist for more details regarding procedures on how you can apply for permission to view closed records. Telephone us on 0131 650 3392 or email us at lhsa@ed.ac.uk.