Contains: Befriending Team rotas; feedback concering the probationer's report form; membership lists and contact details; training records; correspondence relating to training and training events; questionnaires for applicants; and a copy of "Effective Reporting: the Role of the Reporting Officer" (1985).

Supervised Answering Session paperwork. Listening, answering, face to face and group work skills are rated, and comments are left by an evaluator.

Supervised Answering Session paperwork. Listening, answering, face to face and group work skills are rated, and comments are left by an evaluator.

Includes Pact Subgroup meeting minutes.

Volunteer application form and training and probationary forms for a Switchboard member. Their name has been redacted from the folder title.

Correspondence to Percy Johnson-Marshall, in his role as General Secretary to the Service Arts Technical Organization, from the United States Office of War Information concerning subscriptions to newsletters and the possible loan of the exhibition entitled "American Housing in War and Peace" for display in India.