Complaints (Rhetoric)

Topics discussed include: membership updates; procedure for complaints about member or potential breach of the code of conduct; advertisement for the Women's Group; and overview of funds allocated for advertising.

Topics discussed include: membership updates; possibility of change of befriending room; update on befriending pamphlet; letter of complaint; advertising; and reports on Women's Group and National Befriending Working Party.

Topics discussed include: complaints by the convener regarding the correct method of filing call cards; an update on members; questions relating to a new befriending room; and advertising.

Topics discussed include a complaint from a befriender who claims they received poor treatment from the befriending team, and an update on members and resignations.

This volume gives name of the patient, address, age, date of admission, date of complaint/suggestion, complaint/suggestion made by, reported to (nurse’s name), summary of complaint/suggestion and action taken.